General information
All our watches are carefully inspected and serviced as needed to ensure they are in good working order. Any additional servicing or restoration is noted in the listing.
We choose not to polish our watches to preserve their authenticity, original lines, and the natural patina acquired over time. This approach respects the integrity of each piece and ensures that you receive a timepiece in its most historically accurate condition.
Absolutely! We will be happy to provide you with additional information, photos, or the history of any of our watches. Simply contact us and indicate the name of the watch.
We pride ourselves on offering authentic vintage watches, each inspected to meet our high standards of quality and authenticity. Some watches are restored, with replaced or non-original parts, which is clearly indicated in our product descriptions for added transparency.
We are based in France and Belgium. We ship our vintage watches worldwide from Belgium.
Order and payment
We accept major credit cards, PayPal, and other popular payment methods to ensure a secure and convenient checkout experience. Please note that we require full payment without deposits for all orders and do not accept cash.
We do not offer direct payment by installments. However, for buyers residing in France and under certain conditions, it is possible to spread out your payment using partner solutions.
Every payment made on our site is completely secure. When you pay, your banking details are securely transmitted to the bank's server via SSL encryption. This system then encrypts all transactions to ensure their confidentiality. We want to make your shopping experience as seamless and transparent as possible.
If you need to cancel or change your order, please contact us as soon as possible. Once the order has been processed or shipped, it may not be possible to change or cancel it.
We strive to find you pieces with the original papers/boxes. Unfortunately, our watches are mostly over half a century old. Being pre-owned models, it is not uncommon for papers/boxes to be lost by their previous owners. Each of our listing descriptions mentions the presence or absence of these accessories.
Shipping and Delivery
Yes, we offer international shipping. Delivery costs and times vary depending on the destination. See our shipping policy for rates and delivery estimates.
Orders are typically processed within 3-5 business days. After processing, we will send you a tracking number to keep you informed of the progress of your order.
The delivery time of your order varies depending on your destination and the shipping method selected at checkout. We invite you to review our shipping policy for an estimate.
Each order is handled with the utmost care. We understand the fragility of watches and take rigorous measures to ensure their protection during shipping. The watch and/or its accessories are meticulously packaged to ensure a damage-free journey.
Yes, express delivery options are available at an additional cost, depending on your location. Please select your preferred delivery method during checkout.
After your order has been placed and prepared, you will receive a confirmation email with a tracking number. You can also track your order by logging into your customer account. This number will allow you to track the progress of your package in real time. If you have any problems or questions regarding tracking, please do not hesitate to contact us.
The carriers we work with make every effort to ensure the timely delivery of your package. If your delivery takes longer than expected, please contact us.
Returns and exchanges
We offer a 14-day return policy after receipt of order. Watches must be returned in their original condition, with packaging and documentation.
Return shipping costs are generally the responsibility of the customer, unless there is an error on our part or a defect. Please ensure the watch is well packaged to avoid damage during transport.
If you have any problems with your order, please contact us immediately. We will help you resolve the issue as soon as possible.
We currently do not offer direct exchanges. However, you can return an eligible watch within 14 days and then place a new order for the item of your choice.
You can contact us via the "Contact" page or by email at: contact@thetickingwatch.com. We strive to respond as quickly as possible.
If you don't love the watch you received, you can return it. According to Article L121-20 of the French Consumer Code, you have a legal right of withdrawal of 14 days for an item from the receipt of the package. Please note that we carry out a thorough inspection of all our watches before shipping them. We therefore keep a detailed record of their operation, accessories, as well as photos of the interior and exterior. In case of return, please use the original shipping box or a similar and secure box. Take photos of the watch and any accessories (paperwork/box) before shipping and use an insured shipping method. Remember to contact us before returning an item, so we can guide you through the necessary steps.